Privacy Policy
Last Updated: 16/02/2025
For the purposes of this policy, "we", "our" or "us" refers to Coffee Raves is committed to protecting your privacy and personal data in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights (LOPDGDD). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or attend our events.
1. Data Controller
The data controller responsible for processing your personal data is:
Coffee Raves
📩 support@coffeeraves.es
2. What Personal Data We Collect
We may collect the following personal data:
Identity Information: Name, surname, and date of birth.
Contact Information: Email address, phone number, and billing address.
Payment Information: Processed securely through third-party payment providers (we do not store credit card details).
Event Participation Data: Ticket purchases, attendance records, and preferences.
Marketing Preferences: Newsletter subscriptions and communication preferences.
Website Usage Data: IP address, device type, browser information, and interaction with our website (via cookies and analytics tools).
3. How We Use Your Personal Data
We process your data for the following purposes:
To process ticket purchases and event registrations.
To provide customer support and respond to inquiries.
To send event-related communications and updates.
To improve our website, services, and marketing strategies.
To comply with legal obligations and ensure security.
Your data will only be processed when there is a lawful basis, such as contractual necessity, legitimate interest, legal obligation, or consent.
4. Photography & Media Usage
By purchasing a ticket and attending our events, you consent to being photographed or filmed. Coffee Raves reserves the right to use event photos and videos featuring attendees for promotional and marketing purposes across our website, social media, and other marketing channels.
If you do not wish to appear in media content, you can notify us in writing before the event at support@coffeeraves.es .
5. Data Retention
We will retain your personal data for as long as necessary for the purposes outlined in this Privacy Policy. Generally:
Account and transaction data are stored for 5 years (as required by Spanish commercial and tax laws).
Marketing data is stored until you withdraw consent.
Cookies and website analytics data are retained for a maximum of 2 years.
Once retention periods expire, your data will be securely deleted or anonymized.
6. Data Sharing & Third Parties
We do not sell your personal data. However, we may share your data with:
Service Providers: Payment processors, email platforms, and marketing tools.
Legal Authorities: If required by law or to protect our rights.
Event Partners: Only when necessary and with prior consent.
All third parties comply with GDPR and LOPDGDD requirements.
7. Your Rights Under GDPR & Spanish Law
As a data subject, you have the following rights:
Right to Access – Request a copy of your personal data.
Right to Rectification – Correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten) – Request deletion of your data when no longer needed.
Right to Restriction – Limit how we process your data in certain circumstances.
Right to Data Portability – Request a copy of your data in a structured format.
Right to Object – Withdraw consent for direct marketing or data processing based on legitimate interest.
To exercise any of these rights, please contact us at support@coffeeraves.es
8. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or loss. This includes encryption, secure servers, and strict access controls.
9. International Data Transfers
If we transfer data outside the European Economic Area (EEA), we ensure that the recipient country has an adequate level of data protection or implement standard contractual clauses approved by the European Commission.
10. Cookies & Tracking Technologies
Our website uses cookies to enhance your experience. For details on how we use cookies, refer to our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review it periodically.
12. Contact & Complaints
If you have questions or concerns about your data, please contact us at:
If you believe your data protection rights have been violated, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD).
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.