Shipping Policy
Last Updated: 16/02/2025
For the purposes of this policy, "we," "our," or "us" refers to Coffee Raves is committed to providing a smooth and transparent shipping process for all orders. This Shipping Policy outlines how we handle processing, shipping, and delivery of physical products purchased through our website, in compliance with Spanish consumer protection laws and the EU Consumer Rights Directive 2011/83/EU.
1. Order Processing
All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment is confirmed.
If we experience a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you via email.
You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Locations
We currently ship within Spain and other selected EU countries.
For international shipping outside the EU, please contact us at support@coffeeraves.es before placing an order.
3. Shipping Methods & Delivery Times
We offer the following shipping options:
Shipping Method Estimated Delivery Time Cost
Standard Shipping (Peninsular Spain) 3-5 business days 10€
Standard Shipping (Balearic&Canary Islands) 4-7 business days 20€
Standard Shipping (Ceuta&Melilla) 4-7 business days 20€
Express Shipping (Peninsular Spain) 1-2 business days 20€
Express Shipping (Balearic&Canary Islands) 3-5 business days 30€
Express Shipping (Ceuta&Melilla) 3-5 business days 30€
Standard Shipping (EU) 5-10 business days 35€
Express Shipping (EU) 2-5 business days 65€
Delivery times are estimates only and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
We are not responsible for delays caused by customs processing for international orders.
4. Shipping Costs
Shipping costs are calculated at checkout based on the delivery location and shipping method selected.
Free shipping may be available for orders above a certain amount.
Customers are responsible for any applicable customs duties or import taxes for international orders.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your shipment.
If you don't receive a tracking update within 48 hours after shipping confirmation, please contact us at support@coffeeraves.es .
6. Lost, Stolen, or Damaged Packages
We are not responsible for lost or stolen packages once they have been marked as delivered.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will assess the claim and offer a replacement or refund where applicable.
7. Returns & Exchanges
If you wish to return or exchange an item, please refer to our Refund & Return Policy for details on eligibility and the return process.
8. Address Changes & Delivery Issues
Please ensure that your shipping address is correct and complete before placing an order.
If you need to modify your shipping details after purchase, contact us immediately at support@coffeeraves.es .
Address changes are not guaranteed once an order has been processed.
9. Contact Information
If you have any questions about our Shipping Policy, please contact us at:
By placing an order with Coffee Raves, you acknowledge that you have read and agreed to this Shipping Policy.